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II Reseller Manual

1 General

1.1 Login and Password

After you have got the url of the ISPConfig system and your login data from your administrator you can login. Please go to the URL of your ISPConfig system (e.g. https://www.domain.tld:81 ; replace "www.domain.tld" appropriately) with your Browser and enter your user name and your password into the form "Login". Confirm by clicking on "Login".

1.2 Interface for Resellers

The interface for resellers consists of the following sections:

1.3 ISPConfig Privileges for Resellers

The privileges of a reseller in ISPConfig include those of a customer:

Privileges of a Reseller

  • Create and administrate customers, read their statistics
  • Create and administrate webs
  • Create DNS entries

Privileges of a Customer

  • Read a web's basic data and statistics
  • Create and administrate users and email boxes
  • Create and administrate (sub)domains
  • Apply for SSL certificates (optional)
  • Administrate MySQL access data

Privileges of a user

  • Change the settings of his mailbox (password, spamfilter and antivirus settings)

1.4 Saving

The ISPConfig system offers you two possibilities to save data you enter into a form:

1.5 Changing the ISPConfig Password

You can edit your ISPConfig password under "Tools" -> "Change Password".

Please enter your current and your new password (2x) into the form "Change Password" and click on "Save".

1.6 Language Settings

You can set the language of your ISPConfig system under "Tools" -> "Change Language" .

In the form "Change Language" select the language the system should use for you and click on "Save".

Please note: The language setting only affects your own account. Other users of the ISPConfig system (other resellers or customers) can select their language individually.

1.7 Display of Passwords in the ISPConfig System

Passwords that you entered in the ISPConfig system (e.g. reseller or customer passwords for accessing the ISPConfig system; passwords for customers' MySQL databases) will not be displayed in the ISPConfig system for security reasons after they were saved! Thus, an empty password field in an ISPConfig form does not mean that no password was entered before.

An existing password does not get displayed after the reload of the respective form.

1.8 Help

Click onto the menu item "Help".

Here you will find the reseller- and customer-manual in English and German in PDF format as well as links to the knowledgebase on the Projektfarm website.

In addition to that you can find a question mark next to many input fields in the ISPConfig system:

If you click on the question mark a small pop-up window with context-sensitive help will open.


2 Customers

Customer management is done via the structure tree. The default folder is the folder �Clients�. There you can save customers but you may also create new subfolders (e.g. �Customers A-K�, �Customers L-Z�) (see chapter II-4.1.1).

2.1 Add a Customer

A customer can be added as follows:

1. Step: Open the form "ISP Reseller".

Click on the button "New Client".

The form "ISP Client" with the opened tab "Master Data" appears.

2. Step: Assign title, folder and master data

3. Step: Add / Manage Sites

Under the tab "Site Management" a customer's sites can be controlled. You can also add new sites. Sites can also be added subsequently.

4. Step: Assign Access Data

Go to the tab "Enter information ".

5. Step: Enter Billing Information (Optional)

O n the tab "Bill" you can enter the information required for billing (address, invoice amount, billing intervals, payment arrangements). This information is optional.

6. Step: Save

Click on "Save".

2.2 Edit Customer Data

In the structure tree of the ISP Manager open the folder "Clients" and click on the customer you want to edit. Make the desired changes in the form "ISP Client" and click on "Save".

3 Sites

Site management can be handled in two ways: customer dependent and customer independent.

3.1 Adding a Site

A site is added as follows:

1. Step: Open the form "ISP Sites".

In the structure tree of the menu "ISP Manager" click on the customer to whom you want to assign the site. (If you want to add a site for a new customer, please add the customer first as described in chapter II-2.1.)

The form "ISP Client" shows up. Click on the tab "Site Management".

Click on the button "New".

If you have created hostingplans before (over the button "Hostingplan"), then select the appropriate hostingplan for the new site now, otherwise select "Individual Settings".

The form "ISP Site" appears.

2. Step: Assign title, folder and basic information.

3. Step: Limit webspace, users and domains.

4. Step: Activate site features.

5. Step: User administration.

O n the tab "User & Email " in the form "ISP Site" new users are added / existing ones are managed.

Learn more on how to add users in chapter III-2.2.1.

6. Step: Domain administration.

O n the tab "Co-Domains" new co-domains are added / existing ones are managed.

Learn more on how to add co-domains in chapter III-2.3.1.

7. Step: Save.

Click on "Save".

3.2 Edit Sites

In order to edit a site you have to open the corresponding site form first. This can be done in two ways:

The form "ISP Site" is loaded. Enter your changes and click on "Save".

3.3 Hostingplans

By clicking on the button "Hostingplan" you can create hostingplans (e.g. package "Professional" with 200 MB webspace, CGI, PHP, 3 MySQL databases, etc.). If you create a new site, you can select one of your previously defined hostingplans. The form for creating a new site will then show the properties of the selected hostingplan. If you do not want to use a hostingplan to create a site you can select "Individual Settings".


4 General Management Functions

The general management functions aim at sorting and managing customers and sites. This includes the handling of folders, the search function and the recycle bin.

4.1 Folders

The ISPConfig system allows the creation of new folders to provide a better overview of customers and sites. This allows you to sort your customers and sites alphabetically, by size etc.

4.1.1 Adding a New Folder

Creating a new folder is done as follows:

Click on the button "New folder".

Enter a title for the folder (e.g. "Customers A-K").

In the field "Folder" select the superior folder for the new folder (i.e. the parent folder).

Click on "Save".
Now you can see the new folder in the structure tree by opening its parent folder.

4.1.2 Moving a Site or Customer to another Folder

This is done as follows:

In the structure tree click on the corresponding document (site or customer).

In the field "Folder" select the new folder.

Click on "Save".

4.1.3 Editing Folders

This is how to move a folder:

4.2 The Search Function

You can search for customers or sites on the basis of specific criteria.

This can be done as follows:

Click on the button "Search".

Specify what you are looking for (sites or customers) and click on "Next" (>>).

Enter your search criteria and click on "Search".

You can edit or delete each result by clicking on "edit" or "delete".

4.3 Recycle Bin

You can find all deleted customers, sites, users and domains in the recycle bin.

The recycle bin can be found at the bottom of the structure tree and can be opened by clicking on it.

Restore documents:

Please note : Domains and users use different symbols.

5 Statistics

The ISPConfig statistics contain information about the usage of storage space and about the traffic.

5.1 Customer Statistics

As a reseller you can find information about the server traffic caused by your customers by selecting the corresponding customer in the structure tree.

The form "ISP Client" is loaded. In the tab "Statistics" you can find statistics about the web-, email- and FTP-traffic of the respective customer.

5.2 Web Statistics

In the form "ISP Site" you can find statistics about the corresponding site (web statistics).

The web statistics contain the following elements:

5.3 Webalizer Statistics

If the statistics software "Webalizer" is installed on the server, the Apache log files of the sites on the server are analysed once a night, and new statistics are created. You can see them in the folder "stats" of the respective site, e.g. http://www.domain.tld/stats/.

The statistics are password protected. To login there are the following possibilities:

  1. If no user has been created for the site (on the tab "User & Email"), you can login with the user name "admin" and the password "stats".

  2. If users have been created for the site, you can login with every valid user name/password combination.

Please note: If you have created a new site, the Webalizer statistics are not yet available because Webalizer is run only once a night. After 24 hours at the latest the first statistics should have been created.

6 Web-FTP/Password Protection of Directories (.htaccess/.htpasswd)

Web-FTP and password protection of directories are treated in chapter III-4.

7 Salutatory Emails and Standard Index Pages

Under Tools -> Welcome Mail you can create salutatory emails for new customers. Salutatory emails will be sent automatically when a new customer is created and if the field "email" in the customer's master data contains a valid email address. This way you can send new customers information about their new accounts automatically.

Under Tools -> Standard Index you can specify HTML code for standard index pages with your own corporate identity, for example. The standard index pages will be created when a new site is created.


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